Contact Support

What Not to Send Over Public Channels

Never send your account password, your full card number, or a one-time verification code through live chat or the contact form. No support agent will ever ask for these details. If anyone requests such information, end the conversation immediately and report it to the platform. The site uses secure verification methods that do not require you to share sensitive numbers.

Languages and Hours

Support is available in English and Bahasa Malaysia. The team is fluent in both languages and can switch between them during the same chat if needed. Support hours are daily from 8:00 AM to midnight Malaysian time. Outside these hours, you can still submit a contact form, and the team will reply as soon as the next shift starts.

Which Channels Reach Support

You can contact the support team through two channels: live chat and the contact form. Live chat is available directly from the lobby and is the quickest way to get help with most issues. The contact form on this page is better for matters that need a written record, such as disputes or requests for a summary of past interactions. Both channels connect you to the same support team.

Best Use for Each Channel

Use live chat for anything account-related: login problems, balance enquiries, bonus questions, or help placing a bet. The team can see your account details instantly and resolve the issue in one conversation. Use the contact form for anything that requires a paper trail – for example, a formal complaint, a request to review transaction logs, or a query you want answered in writing. The form sends an email that you can keep.

Expected Reply Times

Live chat replies are usually within one to two minutes during support hours. The team handles one chat at a time, so if they are busy, you may wait a little longer. Contact form replies are sent within 24 hours on business days. If you submit the form late at night or on a public holiday, expect the reply on the next working day.

What to Have Ready Before Chatting

Before opening a live chat, have your account username ready so the agent can pull up your details immediately. For transaction enquiries, note the approximate time of the transaction and which payment channel you used. If you used an e-wallet such as Touch 'n Go, GrabPay, or Boost, mention that. For bank transfers, just say

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